Frequently Asked Questions

Yes. Please call the ITVERP Resource Center toll free at 800-363-0441. ITVERP staff is available between 8:30 a.m. and 5:30 p.m., eastern time. If they are busy helping someone else, or if you happen to call outside the hours of operation, please leave your name, phone number, a brief message and a good time to reach you.

Yes. If you have additional expenses or on-going expenses directly related to the terrorist incident, you may submit a supplemental claim(s).

• Those not directly related to the terrorist incident.
• Those that exceed the category caps.
• Those that fall outside the expense categories, such as legal expenses, attorneys’ fees, pain and suffering, loss of enjoyment of life, or lost wages.

If a number of family members have expenses that are eligible for reimbursement, such as travel to a funeral, those expenses must be consolidated into one claim and the family must designate a family member (or legal representative) to complete and submit the application for reimbursement on behalf of all the family members. It is the family’s responsibility to determine who the designated representative is, and if awarded reimbursement, how the award is distributed among family members.

The rules and regulations that govern the International Terrorism Victim Expense Reimbursement Program (ITVERP) can be found in the Federal Register (Volume 71, Issue 172; September 6, 2006).

Read the ITVERP Regulations

A legal representative is someone that the claimant chooses to speak to ITVERP on their behalf regarding their application.

There may be services available within your state of residence to cover expenses not covered by ITVERP. Please refer to our Help for Victims: Victim Assistance and Compensation page to find contact information for the victim compensation program in your state.

A Third Party Payer is someone other than the claimant who has paid for the expense. As ITVERP only allows one claim per victim, expenses paid for by a third party must be identified.

If you are trying to complete your ITVERP application from a mobile device, you may experience issues with resolution and uploading. Please contact an ITVERP Case Manager for assistance at 800-363-0441.

If you have any additional questions regarding the status of your application, please contact an ITVERP Case Manager at 800-363-0441 or [email protected].

Established in 1988 through an amendment to the Victims of Crime Act (VOCA) of 1984, the Office for Victims of Crime (OVC) is a federal office within the U.S. Department of Justice that provides federal funds to support victim assistance and compensation programs around the country and advocates for the fair treatment of crime victims.

More information about OVC is available on the About OVC section of our website.